Terms and Conditions of Sale.

General Conditions and Rules of Sale:
If during the purchase process, in the offer, you selected “Bank Transfer” as the payment method. To process your order, you must obligatorily send us the payment receipt by e-mail to info@molduras.es.
The beneficiary of the deposit must be “Sumiserán S.L.” and the transfer concept (Payment of the order number or budget number defined), this number is found in the report received, in your email or on the budget sheet.
If your payment is made via PayPal, there is no need to send the receipt.

General Conditions and Rules of Sale for Manufactured Products:

Receipt of Goods. Please check the goods, caliber, measurements, and units once received together with the carrier and note any damages if present. If there are any…
If you did not have time to inspect the goods, note on the delivery receipt next to the signature (goods pending inspection).

Remember that you have 24 hours to do so and to file a claim if there are damages within this period.

In Case of Damages:
The protocol is to inform FIRST the transportation agency within the first 24 hours after receiving the goods.

Remember that you have 24 hours to do so and to file a claim if there are damages within this period, informing FIRST the agency. (this is what communicates the damages to us so we can replenish the goods)

OUTSIDE OF THIS PERIOD WE ARE NOT RESPONSIBLE FOR ANY DAMAGES OCCURRED.
Subsequently, after informing the transportation company, you must send us the photographs by email to info@molduras.es of the described damages.

The goods are fully insured by our company, only in the case of shipment sent by us.
Note any damages or measurement errors if they are relevant for the return.
Keep in mind that the carrier is not obliged to call in advance, nor to lift goods to floors or blocks, etc., nor to access if, due to transportation reasons, it cannot access difficult streets.

 

If you entrust us with the shipment, the transportation will be the one we consider most appropriate, both in terms of speed and safety.
If a part of the work, some piece, is defective, broken, or deteriorated, you cannot reject the entire order, opting with the buyer to replenish the defective part, or to discount the amount of it.
If an agreement is not reached, the second option will be chosen, to discount or refund the amount of the product in bad condition or poorly calibrated, provided that the product is delivered in the same conditions as the customer received it, without any type of manipulation, cutting, or attempt at adaptation.

In case of return of any standard order (not custom-made), transportation to our premises, packaging, insurance, and even agency costs are borne by the buyer, who must ensure that we receive the goods in perfect condition.
Our agency does not perform return pickups.
Images or products may differ in colors or textures from the actual item you receive, as these images may belong to infographics or already finished and painted objects. We do not deliver finished or painted moldings.
If you prefer and are not sure about your purchase, you can request a sample of the item, so you can check the reality and texture or color of the material.
After checking the goods once received in our warehouses, we will proceed with the refund, deducting the shipping costs you paid for that shipment. If the refund amount exceeds more than €400 net, a 4% fee of the total to be refunded will also be deducted for handling and packaging.

We do not accept any returns for custom-made materials.

Work will commence only and exclusively after the payment has been made to our account and not before, usually if it is from another bank between 2 and 3 days after the transfer.
The established deadlines will count from the effective date, including only business days.
Prices may vary if the buyer requests urgent transportation of the goods.
In case of suspension or cancellation of work once it has begun, the buyer must pay the amount of expenses incurred up to the moment of suspension or cancellation of the order.

Regarding dimensions or mechanical properties, whose absolute equality to the desired ones is very difficult, even due to different calibration of the machines themselves, there may be errors between products made on different dates (with a 3-day difference between productions, there may already be calibration errors, especially for custom-made objects).

There may also be tolerable variations of a few millimeters between the design and the manufactured product; it is established that those variations in the result that represent prudent differences are admissible, particularly when they are not very noticeable when viewed from a distance.
We decline all responsibility in case of delay in the delivery of goods due to reasons beyond our company, although we will do our best to deliver within the expected timeframe.
Shipping costs or bank charges generated after the refund of an item will always be borne by the buyer or customer.
Depending on the type of item, its value, weight, or volume, there may be different costs. Always consult with us before returning the item to know the return cost.
All goods specially manufactured for a client or company will not be accepted for return under any circumstances, except for breakage during transport or designs different from those described by the client, and always upon delivery of the goods, and before 24 hours have passed since delivery by the agency.

Exterior Moldings: The goods sent outside the peninsula due to maritime transport reasons have a delivery delay of about 12 to 15 days. However, if the customer prefers, the goods can be sent by air transport by paying the difference.

It is mandatory for exterior moldings to follow the placement guidelines indicated in our video tutorials and in the technical information sheets of the products.
For exterior joints, use fiberglass mesh to minimize possible cracking.

In case an exception is accepted, in case of return the goods will have an additional percentage surcharge on the amount paid due to handling and packaging, and the customer must ensure that the returned goods arrive in perfect condition to our premises with shipping paid. Subsequently, we will refund the amount after reviewing the goods.
Returns or claims are not accepted under any circumstances for materials that have been installed and not done following all the rules described for the placement of our manufactured products, which are included on our website under the (Regulations) tab and that every installer or placer must follow for their use.

Any issues that may arise in the fulfillment and payment of the work commissioned, as well as in the orders placed with this company, will be subject to the jurisdiction of the Courts of Huelva.

Sales Conditions:
1.- No claims are accepted other than those made within 24 hours of delivery of the goods.
2.- No claims for installed material are accepted.
3.- The company excludes from our responsibility all consequences arising from the inadequate placement and installation of our products and will not recognize any compensation for the replacement of defective items; nor will we recognize any lawsuits for damages.
4.- Cracks due to the expansion of the moldurroc® if they occur and possible efflorescences before painting are excluded as damages. Also, millimeter differences in measurements due to the milling of some pieces like arches, decorations, etc., are excluded.
5.- The goods may suffer exterior dents during transport, which usually do not affect the interior pieces as they have their own protection. However, if there are any, the protocol for receiving the goods must be followed, informing the agency first upon receipt of the goods, or within the first 24 hours.
6.- The warranty is limited to the value of the defective product.

The selling company
Sumiserán S.L.