Terms and Conditions of Sale.

General Terms and Conditions of Sale:
If during the purchase process, in the offer, you selected “Bank Transfer” as the payment method. In order to process your order, you must obligatorily send us by e-mail to info@molduras.es the proof of payment to process said order.
The beneficiary of the deposit must be “Sumiserán S.L.” and the transfer concept (Payment of the order number or defined budget number), this number is found in the report received, in your e-mail or in the budget sheet.
If your payment is via PayPal, there is no need to send the proof.

General Terms and Conditions of Sale for Manufactured Products:

Receipt of Goods. Please check the merchandise, gauge, measurements, and units upon receipt together with the carrier and note any damages if present. In case there are…
If you did not have time to inspect the merchandise, note on the delivery note next to the signature (merchandise pending inspection).

Remember that you have 24 hours to do so and file a claim if there are damages within this period.

In Case of Damages:
The protocol is to inform FIRST the transport agency within the first 24 hours after receipt.

Remember that you have 24 hours to do so and file a claim if there are damages within this period, informing FIRST the agency. (this is what communicates the damages to us so we can replenish the merchandise)

OUTSIDE OF THIS PERIOD WE ARE NOT RESPONSIBLE FOR ANY DAMAGES OCCURRED.

Subsequently, after informing the transport company, you must send us photographs by e-mail to info@molduras.es of the described damages.

The merchandise is fully insured by our company, only in case of shipment sent by us.
Note damages or measurement errors if they are relevant for the return.
Keep in mind that the carrier is not obliged to call beforehand, nor to load merchandise to floors or blocks, etc., nor to access if, due to transportation reasons, they cannot reach difficult streets.

 

If you entrust us with the shipment, the transportation will be the one we deem most appropriate, both in terms of speed and safety.
If a part of the work, some piece, is defective, broken, or deteriorated, the entirety cannot be rejected, opting in agreement with the buyer to replenish the defective part, or to deduct the amount of it.
If an agreement cannot be reached, the second option will be chosen, to deduct or refund the amount of the product in bad condition or poorly calibrated, provided that the product is delivered in the same conditions as the customer received it, without any type of manipulation, cutting, or adaptation attempt.

In Case of Return of any standard order (not made to measure) the transportation to our premises, packaging, insurance, and even agency costs are borne by the buyer, who must ensure that we receive the merchandise in perfect condition.
Our agency does not perform returns collection.
The images or products may differ in colors or textures from the reality of the item you receive, as these images may be or belong to infographics or already finished and painted objects; we do not deliver finished or painted moldings.
If you prefer and are unsure of what you are buying, you can request a sample of the item, so you can check the reality and texture or color of the material.
After verifying the merchandise once received in our warehouses, we will proceed to refund the amount, deducting the shipping costs you paid for said shipment. If the refund amount exceeds €400 net, a 4% fee will also be deducted from the total to be refunded for handling and packaging.

We do not accept any type of return for custom-made material.

Work will begin solely and exclusively after the payment has been credited to our account and not before, usually if it is from another bank, 2 to 3 days after the transfer.
The established deadlines will count from the effective date, including only business days.
Prices may vary if the buyer requests urgent transportation of the merchandise.
In case of suspension or cancellation of work once started, the buyer must pay for the expenses incurred up to the moment of suspension or cancellation of the order.

Regarding dimensions or mechanical properties, whose absolute equality to the desired makes them very difficult, even due to different calibration of the machines themselves, there may be errors between products made on different dates (with 3 days difference between production, there may already be calibration errors as long as they are made-to-measure objects).

There may also be tolerable variations of a few millimeters between the design and the manufactured product; it is established that those variations in the result that represent prudent differences are permissible, and very particularly when they are minimally visible from a distance.
We decline all responsibility in case of delay in the delivery of merchandise due to reasons beyond our company, although we will do what we can to deliver it within the expected timeframe.
Shipping costs or bank fees generated after refunding an item’s amount will always be borne by the buyer or customer.
Depending on the type of item, due to its value, weight, or volume, there may be different costs; always consult with us before returning the item to know the cost of the return.
All merchandise expressly manufactured for a customer or company will not be accepted for return under any circumstances and for any reason, except for transportation damage or designs different from those described by the client and always upon delivery of the merchandise, and within 24 hours of delivery by the agency.

Outdoor Moldings: The merchandise sent outside the peninsula due to maritime transportation reasons has a delivery delay of about 12 to 15 days. However, if the customer prefers, the merchandise can be sent by air transport by paying the difference.
It is mandatory for outdoor moldings to follow the installation guidelines indicated in our video tutorials and in the technical information sheets of the products.
For outdoor joints, use fiberglass mesh to minimize possible cracks.

In case any exception is accepted, in the event of return, the merchandise will have a surcharge percentage on the paid amount due to handling and packaging, and the customer must ensure that the returned merchandise arrives in perfect condition to our premises with paid shipping. Subsequently, we will refund the amount after reviewing it.
Returns or claims are not accepted under any circumstances for material that has been installed and has not been done following all the norms described for the placement of our manufactured products, which are included on our website under the “Regulations” tab and that every installer or placer must follow for their use.

Any issues that may arise in the fulfillment and payment of the commissioned work, as well as in the orders placed with this company, will be subject to the jurisdiction of the Courts of Huelva.

Terms of Sale:
1.- No claims are accepted other than those made upon delivery of the merchandise, maximum 24 hours.
2.- No claims are accepted for installed material.
3.- The company excludes all responsibility derived from improper placement and installation of our products and will not recognize any compensation for the replacement of defective items; neither will we recognize any claims for damages.
4.- We define as damages the possible cracks inherent to the expansion of the moldurroc® if they occur and possible efflorescences before painting. As well as millimetric differences in measurements due to the milling of some pieces such as arches, decorations, etc.
5.- The merchandise may suffer exterior dents during transport; these usually do not affect the interior pieces as they have their own protection. However, if there are any, you must follow the merchandise receipt protocol, informing the agency first upon receipt, or within the first 24 hours.
6.- The warranty is limited to the value of the defective product.

The Selling Company
Sumiserán S.L.